Accessibility statement

This accessibility statement pertains to the City of Helsinki’s Housing company energy renovation website.

The website’s address is energiaremontti.hel.fi/en.

Objective of the City of Helsinki

With regard to the accessibility of its digital services, the City of Helsinki’s objective is to achieve the AA level or higher, as defined in the Web Content Accessibility Guidelines (WCAG).

Compliance status

This website complies with the statutory accessibility requirements at the AA level of WCAG 2.1 but includes the following shortcomings.

Non-accessible content, observed shortcomings

The content specified below does not meet all statutory accessibility requirements.

Embedded Youtube videos

• In embedded videos, the focus indicator does not always stand out well enough. (WCAG 2.1: 1.4.11 Non-text Contrast)
• Some secondary functions of embedded videos cannot be accessed with a keyboard. (WCAG 2.1: 2.1.1 Keyboard)
• In some cases, embedded videos can have a keyboard trap if the user does not move within the embedded element quickly enough. (WCAG 2.1: 2.1.2 No Keyboard Trap)
• In embedded videos, the focus order is not always logical, and in some situations, the focus can unexpectedly shift to the start of the page. (WCAG 2.1: 2.4.3 Focus Order)

Correcting shortcomings

The City of Helsinki is continuously taking action to correct the shortcomings observed in accessibility. The city will update the list of accessibility shortcomings presented in this statement as shortcomings are corrected. 

The accessibility requirements do not apply to all content

The service contains videos that lack captions and audio descriptions. The law states that video content published before 23 September 2020 does not need to be rendered accessible or removed from the site retroactively (WCAG 1.2.2., WCAG 1.2.5).

The service includes maps that are not accessible to all users. The law does not require map content to be accessible, but essential guiding content must be available as written text, for example.

Creation of the accessibility statement

This accessibility statement was created 14.9.2023. 

Accessibility assessment

The work guidelines and methods of the City of Helsinki that aim to ensure the accessibility of the website in all phases of work are applied in the assessment of accessibility. Accessibility has been verified through an audit performed by an external specialist and through self-assessment. Accessibility has been verified using a programmatic accessibility verification and manual inspection of the website and its contents. The issues reported by the assessment tools have been inspected and remedied where necessary.

The external specialist audit was carried out by Unicus Oy.

Updating the accessibility statement

The accessibility of the website will be maintained through constant supervision as the technology or contents change, as well as through regular inspections. This statement will be updated in connection with the changes to the website and as accessibility is inspected.

Feedback and contact information

The site administrator is responsible for the site’s accessibility.

Urban environment division
Housing company energy advisory service
City of Helsinki
energiaremontti@hel.fi

Reporting non-accessible content

We are constantly striving to improve the accessibility of the online service. If you encounter issues that are not described on this page, please report them to us and we will do our best to rectify them.

Provide feedback via this online form (palautteet.hel.fi) or send email to helsinki.palaute@hel.fi.

Requesting information in an accessible format

If you feel that the website’s content is not available in an accessible format, you can request information by sending an email to helsinki.palaute@hel.fi  or by using the feedback form at www.hel.fi/palaute. We will try to respond to your request within a reasonable time.

Accessibility control

The Regional State Administrative Agency for Southern Finland monitors compliance with the applicable accessibility requirements. If you are dissatisfied with a response or do not receive one within two weeks, you can submit your feedback to the Regional State Administrative Agency for Southern Finland.

Regional State Administrative Agency for Southern Finland
Accessibility Supervision Unit
www.saavutettavuusvaatimukset.fi 
saavutettavuus@avi.fi 
Telephone exchange number +358 295 016 000

Accessibility in the City of Helsinki

The aim of the City of Helsinki is to be a barrier-free city that is accessible to all. The City aims to provide all residents of the city with an area in which it is easy to move around and operate and to make all the services and content of the City accessible to all.

The City contributes to the accessibility of digital services by making publications more consistent and organising accessibility-related training for its employees.

The accessibility level of websites is constantly monitored in the maintenance of the sites. Any shortcomings observed are reacted to immediately. We attempt to make the necessary changes as rapidly as possible.

People with disabilities and users of assistive technologies

The City provides persons with disabilities and persons who use assistive technologies with help and support. Support is available on the guidance pages specified on the City’s websites and via the phone service.

Approval of the accessibility statement

This statement was approved 19.9.2023
Urban environment division
Housing company energy advisory service
City of Helsinki