Accessibility statement

This accessibility statement explains the ways in which this online service adheres to the Finnish Act on the Provision of Digital Services. The party responsible for the online service is the City of Helsinki.

This accessibility statement pertains to the City of Helsinki’s Housing company energy renovation website. The website’s address is energiaremontti.hel.fi/en. This statement explains the website’s accessibility and how to submit accessibility-related feedback. 

How accessible is this website? 

Finland’s Act on the Provision of Digital Services states that public websites must be accessible. In other words, everyone should have an equal opportunity to use websites.  

The website is for the most part complaint with all of the statutorily mandated accessibility requirements (WCAG criteria 2.1, A and AA standards). The website has some accessibility shortcomings which are described in more detail below.   

Non-accessible content 

The website is not fully accessible. The content or functions listed below are not fully complaint with the statutory mandated accessibility requirements. We strive to continuously correct any detected shortcomings. This accessibility statement’s list of shortcomings is updated every time we rectify a shortcoming. 

Embedded Youtube videos

  • In embedded videos, the focus indicator does not always stand out well enough. (WCAG 2.1: 1.4.11 Non-text Contrast)
  • Some secondary functions of embedded videos cannot be accessed with a keyboard. (WCAG 2.1: 2.1.1 Keyboard)
  • In some cases, embedded videos can have a keyboard trap if the user does not move within the embedded element quickly enough. (WCAG 2.1: 2.1.2 No Keyboard Trap)
  • In embedded videos, the focus order is not always logical, and in some situations, the focus can unexpectedly shift to the start of the page. (WCAG 2.1: 2.4.3 Focus Order)

Content outside the scope of the applicable legislation 

The accessibility requirements do not apply to the following content: 

    • training material used on a temporary basis for limited groups 
    • material put out by users or other external parties that is not produced, funded or monitored by the service provider 
    • material from cultural heritage collections that cannot be changed to a form that meets the accessibility requirements 
    • maps not intended for navigational use (for example, weather or terrain maps) 
    • MS Office files (for example, .doc, PDF and ODT) that were published before 23 September 2018 
    • online content that was archived before 23 September 2018 
    • live video or audio broadcasts that are not recorded for purposes of being saved or re-released
    • video or audio recordings released before 23 September 2018  

    Accessibility assessment

    The accessibility assessment follows the City of Helsinki’s operational guidelines and methods that aim to secure the service’s accessibility throughout every work stage.  

    Accessibility has been verified through an audit performed by an external specialist and through self-assessment. Accessibility has been verified using a programmatic accessibility verification and manual inspection of the website and its contents. The issues reported by the assessment tools have been inspected and remedied where necessary.

    The external specialist audit was carried out by Unicus Oy.

    Did you notice shortcomings in accessibility? 

    We aim to continuously improve the accessibility of our website. If you encounter non-compliant content on the website that is not described on this page, please report it to us. Send your feedback by filling out the City of Helsinki’s feedback form. 

    Accessibility monitoring

    The Finnish Transport and Communications Agency Traficom enforces compliance with accessibility requirements. If you are dissatisfied with the reply you received from us about a detected accessibility shortcoming or you did not receive a reply within 14 days, you may submit a complaint or request for information to the Finnish Transport and Communications Agency Traficom. The website of the Finnish Transport and Communications Agency Traficom has information on submitting a complaint and how complaints are processed. 

    Finnish Transport and Communications Agency Traficom 
    Digital Accessibility Supervision Unit 
    www.webaccessibility.fi
    E-mail: saavutettavuus@traficom.fi 
    Telephone number: 029 534 5000 (Switchboard) 

    Accessibility statement information

    This website was published on 1.9.2023.

    This statement was approved 19.9.2023.

    This accessibility statement was last reviewed on 2.6.2025. 

    Act on the Provision of Digital Services (306/2019)